This document is still waiting on legal review before wide publication. It was written to match the service that actually runs today, not a product plan. Questions?halo@jeejak.id.

By using Jeejak, the JejakPaket app or thepaket.jeejak.id web console, you agree to the terms below. The service is operated by CV. Adisatya IT Consultant, Kediri, Indonesia.

1. Accounts

The Free plan can be used without an account. Paid plans require one.
You can sign in with email and password, with a Google account, or with a WhatsApp number while we have that path switched on.
You are responsible for keeping your account secure, including the password and access to the linked email address or number.
An account may be personal or in a company's name. Do not share access with anyone who is not authorised.
One account belongs to one organisation. How many devices can be signed in at once depends on your plan.

2. Plans and payment

The paid plans, Pro Lite, Pro, Pro Team and Enterprise, are paidin advance for one period, monthly or yearly.

There is no automatic renewal. Each payment covers one period only. Your card or account will not be charged again on its own. If a period ends and you have not renewed, your account returns to the Free plan: your data is not deleted, but paid features such as sync stop until you renew.

Payments are processed by Xendit, with Midtrans as a fallback. We do not store your card number.
The price that applies is the price shown when you pay.
Enterprise plans and special pricing are agreed separately with our team.
Vouchers, where we issue them, apply on the terms that come with them.

Moving to a lower plan

You can cancel at any time; paid access continues until the period you have already paid for ends. Switching directly between paid plans mid-period is not something you can do on your own yet, so contact us and we will help.

3. Usage limits

Each plan has limits, for example the number of devices and the number of marketplace shops you can connect. The system enforces them. When you reach a limit, the feature it covers stops until you reduce usage or move up a plan.

We may apply rate limiting to keep the service stable for everyone.

4. Prohibited use

Jeejak is for marketplace sellers running a lawful business. You must not:

falsify or manipulate evidence photos, videos or records;
use the service for goods that break the law or the rules of the marketplace you sell on;
upload material that infringes someone else's rights;
create fake accounts, or work around usage limits and quotas;
reverse-engineer, copy, or resell access to the service;
pull data out of the service automatically, other than the ways we provide;
interfere with the security or availability of the service for other users.

A breach can lead to suspension or termination of the account. For a serious breach, suspension can happen without notice.

5. Your evidence and data stay yours

The photos, videos, notes and order data you create are yours. We claim no ownership of them.

You give us a limited permission to store, process and display that data as far as running the service for you requires, for example syncing it between your devices or showing it in the console. That permission ends when the data is deleted.

If you connect a marketplace shop, you also confirm that you are entitled to process the buyer data that comes with it, and that you are responsible for your obligations to those buyers. How we handle it is set out in the Privacy Policy.

6. Service availability

We work to keep the service running, but we do not promise any particular level of availability. The service can stop for maintenance, for an infrastructure provider's outage, or for other reasons outside our control. We may change, add to, or withdraw features; where a change has a significant effect on paying users, we will tell you first.

The Free plan works entirely on your device and does not depend on our servers being up.

7. About marketplace disputes

Jeejak helps you collect and assemble evidence. We cannot promise an outcome for a dispute you file. The decision on a claim rests entirely with the marketplace or the courier concerned, and we are not a party to that relationship.

8. Limitation of liability

The service is provided as it is. As far as the applicable law allows, we are not liable for lost profit, for loss of data you did not back up, or for indirect loss arising from use of the service.

As far as the law allows, our liability in any circumstance is limited to the amount you paid us in the three months before the event that gave rise to the claim.

On the Free plan your evidence is stored only on your device. If that device is lost or damaged, we hold no copy and cannot restore it. That follows directly from the Free plan's privacy promise.

9. Ending the service

You can stop at any time, by signing out or by asking for your account to be deleted.
We may suspend or terminate an account that breaches these terms.
After account deletion, your data is scheduled for permanent deletion within 30 days. The detail is in thePrivacy Policy.
Before you stop, export any evidence you still need.

10. Changes to these terms

We may update these terms. The effective date and version number above mark the latest revision. For a change that is to the disadvantage of paying users, we will tell you first and you are entitled to stop before it applies to you.

11. Governing law

These terms are governed by the law of the Republic of Indonesia. A dispute that cannot be settled by discussion is settled in the jurisdiction where CV. Adisatya IT Consultant has its seat, in Kediri, East Java.

12. Contact

Email: halo@jeejak.id
Operator: CV. Adisatya IT Consultant, Kediri, Indonesia, aitc.co.id