Hi, what can we help you with?
Nothing on that yet. Ask us on WhatsApp.
Categories
Common questions
- Connect a Shopee shopConnect a Shopee shop to the console so orders are pulled in automatically.
- Handing parcels to the courierRecord the parcels you hand to a courier, grouped by courier, with a handover photo or video.
- How to build a dispute evidence PDFPut the resi, the packing photos and your note into one PDF for an appeal on Shopee or TikTok.
- How to upgrade your planMove from Free to Pro Lite, Pro, or Pro Team from the phone app or the console.
- Install the app and start without signing upDownload JejakPaket from Google Play or the App Store, then scan a resi straight away without creating an account.
- Record a returned parcelRecord a parcel that comes back from the courier, with the reason, photos, and an unboxing video.
- Scanning the resi while packingScan the resi, enter the number of koli, and photograph the parcel. Once every resi has a photo, the session can be saved.
- What Free and paid plans give youWhat you can use on the Free plan, and which features need Pro Lite, Pro, or Pro Team.