Account & team
Syncing evidence to the console
Evidence from a phone is sent to the console automatically. Here is how to check sync status and when photos appear.
- Phone app
- Web console
- From the plan Pro Lite
From the Pro Lite plan, evidence from the phone is sent to the cloud and appears in the paket.jeejak.id console.
When sync runs
Sync runs automatically while the app is open: on a schedule, when you sign in, when the app comes back to the foreground, and after a packing session is saved. There is no Wi-Fi-only setting, so sync uses whichever connection is active.
Want to sync right now? Tap Sync otomatis · Sync sekarang to open Sinkron cloud, then tap Sync sekarang.
Where the evidence appears
- Sessions & evidence: every session from your phones and your team’s.
- Drop evidence: handover photos and videos.
- Return evidence: retur evidence.
- The evidence tab on an order’s detail page.
Photos not showing up?
- Photos and videos appear once the upload finishes. Before that the card reads Media belum tersedia or Proses.
- If sync is refused, for example because this month’s resi quota is used up or storage is full, the app tells you why. All the evidence stays on the phone.
- Open the app for a moment after recording, so sync has a chance to run.
Last updated Oct 7, 2026