When a retur (a returned parcel) arrives, record its condition before and while you open it. If the goods come back damaged or short, this is the evidence you use.

What you can record

An unboxing video per resi. In Detail Retur, tap Rekam video unboxing. Record without stopping, from the parcel still sealed to the contents in view. Video length is capped by your plan.
Evidence photos, taken when you tap Simpan Retur. One photo covers every resi in the list.
A note, for example “seal torn, 1 item missing”.

Where it ends up

Retur photos go into the dispute evidence PDF along with the other photos.
The unboxing video and the retur reason do not go into the PDF. So that you can attach the video file yourself, turn on Simpan ke galeri in the Akun tab before you record.