Record a returned parcel

The steps

1. Tap the round scan button at the bottom centre, then pick Catat Retur. You can also do it from the order detail: tap Catat Retur.
2. Scan the resi of the parcel that came back, tap Pilih dari Terkirim, or use Manual.
3. Tap the resi row in Daftar Retur to open Detail Retur. Pick an Alasan retur (the reason), record an unboxing video if you need one, and fill in the note. Tap Selesai.
4. Tap Simpan Retur, then take one evidence photo.

Once it is saved, the order’s status becomes Retur. You can filter on it in the Pesanan tab.

Retur reasons

The choices are: Tidak diterima (never received), Alamat salah (wrong address), Buyer cancel, Rusak di kurir (damaged in transit), and Lainnya (something else). The default is Alamat salah, so change it if that is not what happened.

Worth knowing

• Only a parcel already marked Diserahkan or Selesai can be recorded as a retur.
• One evidence photo covers every resi in the list. If the parcels are in different condition, save them one at a time.
• The Retur status cannot be changed afterwards.

So that a damaged-goods claim can be proved, read Evidence of the condition of a returned item as well.