Shopee & TikTok shops

The shop is already connected to another account

If you see a message that the shop is already connected to another Jeejak account, remove it from the old account first.

  • Web console
  • From the plan Pro Lite

One Shopee or TikTok Shop account can be connected to one Jeejak account only. If the shop is still held by another account, Gagal menghubungkan toko appears with a message saying this shop is already connected to a different Jeejak account.

How to release it

Sign in to the old Jeejak account as Owner or Admin, then:

  1. Open Connected shops.
  2. If the shop is still active, click Putus, then Hapus + order.
  3. If the shop already shows Terputus, click Hapus data, then Hapus + order.

After that, connect the shop from the new account.

Worth knowing

  • Putus, simpan order on its own is not enough, because the shop is still held by the old account.
  • Hapus + order removes all of that shop’s orders from the old account.
  • No access to the old account? Chat to us on WhatsApp below.

Last updated Oct 7, 2026