Duplicate resi and mis-scans
What happens when a resi is scanned twice, and how to take a resi back out of a packing session.
- Phone app
A resi scanned twice
If the same resi is scanned again in the same session, the phone buzzes twice and Resi Sudah Ada! appears. Tap Mengerti and move on to the next parcel. The resi is not recorded twice.
If that resi is already recorded in another session, the app tells you which session. A resi cannot be moved between sessions automatically. If the order needs another box, add the koli through the session it came from.
A mis-scan before saving
Tap Tolak when Resi Baru Terdeteksi! appears.
A wrong resi that is already in the session
- While the packing session is still open, tap the resi row.
- Pick Hapus dari sesi, then tap Hapus.
- Scan the right resi.
A resi number cannot be edited in place, so the way to fix it is to remove and rescan. The photos and koli of a removed resi are kept. If the resi turns out to have been right, scan it again and tap Tambah ulang.
Changing koli or photos
From the same menu, pick Ubah jumlah koli, Tambah foto, or Lihat foto.
Last updated Oct 7, 2026