A photo taken while packing is evidence of what condition the goods were in before shipping. If a complaint about damage or a wrong item comes later, this photo is what decides it.

The rules

Every resi needs at least 1 photo. A packing session cannot be saved while a resi still has none.
There is no limit on how many photos. Tap Foto Lagi to add another, then Selesai when you have enough.
The app uses your phone’s own camera.
Packing records photos only. Video belongs to the courier handover and to recording a retur.

What to photograph

The contents before sealing, so the goods can be seen to match the order.
The outer packaging after sealing.
The resi label, clearly readable.

Adding or removing photos

While the packing session is still open, tap the resi row, then pick Tambah foto or Lihat foto. A deleted photo is gone from the phone for good.

Keep a copy in the gallery

Photos are stored inside the app, not in the phone’s gallery. If you want a copy in the gallery, open the Akun tab and turn on Simpan ke galeri. The setting also applies to handover videos and retur videos recorded afterwards.