JejakPaket helps marketplace sellers keep evidence at every stage of a shipment. When a buyer complains that a parcel never arrived, that the goods are damaged, or that the wrong item was sent, the evidence is already there.

In the phone app

The round scan button at the bottom centre opens four choices:

Scan Packing: scan the resi (the shipping waybill), enter the number of koli (the boxes in the shipment), and photograph the parcel.
Dropping ke Kurir: record the handover, with a photo or a video.
Catat Retur: record a parcel that comes back, with an unboxing video.
Impor dari Excel / PDF: fill in order data from the marketplace against your resi.

From that evidence you can build a dispute evidence PDF.

In the paket.jeejak.id console

The console is the web version for paid plans. Evidence from every phone is collected there, orders are pulled automatically from connected Shopee and TikTok Shop accounts, and you manage your team and subscription from it.

Free or paid

The Free plan is enough to record evidence on one phone. For sync, the console, connected shops and teams, see What Free and paid plans give you.